Return & Refund Policy

Last updated: 17 August 2025

At Oliver Clothing Store, we want you to be completely satisfied with your purchase. Our Return & Refund Policy complies with UK consumer law and Google Merchant Center requirements, ensuring your rights are respected and your shopping experience remains risk-free.

1. Legal Right of Withdrawal (14 Days – UK & EU Law)

As a UK consumer, you have the legal right to cancel your purchase within 14 calendar days from the day you receive the goods, without giving any reason.

• The cancellation period ends after 14 days from the day on which you, or a person nominated by you (other than the carrier), takes possession of the goods.

• To exercise your right of withdrawal, you must notify us clearly in writing by email or letter using the contact information provided below.

2. Extended Voluntary Return Policy (30 Days)

In addition to your legal rights, Oliver Clothing Store offers a 30-day free return period. This means you can return items for a full refund within 30 days of delivery, provided that:

• The items are unused, unworn, and in their original condition.

• The original tags, packaging, and any accessories are included.

• The item is not excluded under our non-returnable categories (see below).

3. Free Returns

• We provide free returns within the United Kingdom.

• Please contact us before returning any item so that we can issue you a prepaid return shipping label.

• Returns sent without prior authorisation may not be accepted.

4. Refund Process

• Refunds are made to the original payment method used at checkout.

• Refunds are processed within 7 business days after we receive and inspect the returned goods.

• Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

• Shipping upgrades (express or priority services) are non-refundable, unless the product is faulty or incorrect.

5. Exchanges

We do not currently offer direct exchanges. If you require a different size, colour, or product, please return the item for a refund and place a new order.

6. Non-Returnable Items

Certain items cannot be returned due to health, hygiene, or customisation reasons. These include:

• Underwear, swimwear, or intimate apparel once opened.

• Personalised or custom-made products.

• Gift cards and digital products.

• Items sold as “Final Sale” or “Clearance” where noted.

7. Faulty, Damaged, or Incorrect Goods

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery.

• Provide your order number and clear photos of the product and packaging.

• We will offer you a replacement at no cost or a full refund.

8. Processing & Delivery Transparency

• Handling time: 1–2 business days after payment confirmation.

• Transit time: 2–4 business days after dispatch.

• Return window: 30 days from delivery date.

• Refund processing time: 7 business days after receiving and inspecting the returned item.

9. Contact for Returns

To request a return or for questions regarding refunds, please contact:

Oliver Clothing Store
📧 Email: marsden.paul.andrew@hotmail.com
📞 Phone: +44 7552 342247
🏠 Address: 31 New Inn Yard, Tong, London, EC2A 3EY, United Kingdom

10. Final Notes

This Return & Refund Policy does not affect your statutory rights under UK consumer law. Our voluntary 30-day return option is provided in addition to your legal rights and is intended to ensure a risk-free shopping experience with Oliver Clothing Store.

Contact Us

Last updated: 17 August 2025

At Oliver Clothing Store, customer satisfaction is our top priority. If you need assistance with your order, have questions about shipping or returns, or want to learn more about our products, we are here to help.

Business Information

Oliver Clothing Store
📧 Email: marsden.paul.andrew@hotmail.com
📞 Phone: +44 7552 342247
🏠 Address: 31 New Inn Yard, Tong, London, EC2A 3EY, United Kingdom

Customer Service Hours

• Monday – Friday: 9:00 AM – 6:00 PM (GMT)

• Saturday: 10:00 AM – 2:00 PM (GMT)

• Sunday & Public Holidays: Closed

Ways to Reach Us

• By Email: Send us your questions anytime. We respond within 24 hours on business days.

• By Phone: Call us during business hours for urgent inquiries.

• By Mail: Write to us at our registered address.

Common Topics We Can Help With

• Order status and delivery updates

• Returns, refunds, and exchanges

• Product information and sizing questions

• Payment and billing inquiries