FAQ
Frequently Asked Questions (FAQ)
Last updated: 17 August 2025
We want your shopping experience with Oliver Clothing Store to be simple and worry-free. Below you’ll find answers to the most common questions.
Orders & Processing
Q: How long does it take to process my order?
A: All orders are processed within 1–2 business days after payment confirmation.
Q: Can I change or cancel my order?
A: Yes, as long as your order has not yet been dispatched. Please contact us as soon as possible at marsden.paul.andrew@hotmail.com or call us at +44 7552 342247.
Shipping & Delivery
Q: How long does delivery take?
A: Standard delivery within the UK takes 2–4 business days after dispatch. The total delivery time is usually 3–6 business days (processing + shipping).
Q: How much is shipping?
A: Shipping is free of charge on all UK orders.
Q: Will I get a tracking number?
A: Yes. Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day free return policy, in addition to your legal 14-day right of withdrawal under UK law. Items must be unused, unworn, and in original condition.
Q: How do I return an item?
A: Please contact us via email or phone with your order number. We will provide you with a prepaid return shipping label.
Q: How long does it take to receive a refund?
A: Refunds are processed within 7 business days after we receive and inspect your return. Refunds are always issued to the original payment method.
Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure methods shown at checkout.
Q: Is payment safe?
A: Yes. All payments are processed using SSL-encrypted and PCI DSS–compliant systems.
Products & Guarantee
Q: Do your products come with a warranty?
A: Yes. All items are covered by UK consumer protection laws, including a minimum 2-year warranty for defective goods.
Q: What if my order arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund at no extra cost.
Customer Support
Q: How can I contact you?
A: You can reach us via:
Oliver Clothing Store
📧 Email: marsden.paul.andrew@hotmail.com
📞 Phone: +44 7552 342247
🏠 Address: 31 New Inn Yard, Tong, London, EC2A 3EY, United Kingdom
We aim to respond to all inquiries within 24 hours on business days.